Gold that leaves the shop and has to come back
A repair ticket and a karigar issue are the same problem wearing different clothes: metal in somebody else's hands, with a promise attached. Both need weight in, weight out, and a date.
From "the clasp has gone" to a collected piece
Intake with photographs and weight, a quoted charge, a technician, a promised date and a message when it is ready. The customer's own gold never becomes your stock.
- Intake — description, photographs, gross and net weight, stones counted, condition noted, receipt printed.
- Job templates for the work you do every week, so a rhodium polish is one tap rather than five fields.
- Technician assignment with permissions, and a workload view per person.
- Parts and findings consumed from stock against the ticket, so the clasp you fitted actually leaves inventory.
- Stage messages — received, in progress, ready, collected — over WhatsApp or SMS, on the events you choose.
- Split tickets when one intake becomes two jobs, and a job envelope to print for the workshop tray.
Illustrative ticket.
Know what a job costs you before you quote it
Every service you offer, with your cost, your price and the margin between them — so the counter quotes from a list rather than from memory.
Cost, price, margin
Held per service, reported per period, so unprofitable work shows up before the year end.
Parts from stock
Findings, clasps and settings drawn from the lot they belong to, at weight and at cost.
Promised dates
Overdue jobs surface on the home screen of the person responsible, not in a report.
Billed properly
Service charges taxed at the right rate, on a document that reconciles with the return.
Metal accountability, gram by gram
Issue gold to a goldsmith and you have handed over the most valuable thing you own on the strength of a relationship. The software's job is to make the reconciliation effortless so the relationship stays a good one.
- Issue — metal out by weight and fineness, against a job, with a printed challan.
- Receive — finished pieces in, weighed and assayed, with scrap and returned metal accounted separately.
- Wastage cap per karigar or per job type; anything beyond it needs an approval rather than a shrug.
- Labour charge settled in money or in metal, with TDS under 194C where it applies.
- Karigar account — grams held, grams owed, jobs open and jobs overdue, on one page.
Customer-metal jobs
When the customer supplies the gold, the accounting runs against their metal account rather than your stock: what they gave you, what came back as a finished piece, what was lost to wastage within the agreed cap, and what is still held in their name.
Selling something that does not exist yet
An order taken against a drawing, a photograph or a design in the catalogue, with an advance, a karigar job behind it and a delivery date the customer can hold you to.
- Advance taken at the counter and held against the customer, not booked as a sale.
- Linked karigar job so the order and the metal issue are the same thread.
- Special orders that instead go out as a purchase order to a supplier.
- Conversion to a sale when the piece arrives, with the advance applied as a tender.
- Design variants — size, metal and purity — so "the same but in 18K, size 14" is a choice rather than a new record.
Appraisals and valuation certificates
A customer-facing document for insurance: the piece described properly, with photographs, stone detail and a replacement value calculated at today's rate using the same engine that prices a bill.
- Appraisal certificate with your letterhead and the valuer's name
- Stone detail from the item's own 4C lines
- Replacement value at today's board, dated and stamped
- Trade-in evaluation letter for a piece the customer is considering selling
- Certificate register with GIA and IGI report lookup
How many jobs are open on your bench right now?
If the answer takes more than a moment to find, that is the thing worth fixing first.