A · Counter & billing

Selling

The screen your staff live on. Billing in depth →

Feature	What it means at the counter
Scan-to-bill	Barcode, QR or HUID brings the piece onto the bill with weights, purity, images and its category's making and wastage already applied.
Pricing engine	Metal value, making per gram or percentage or fixed, wastage, stone charges, other charges, then discount and tax — each step visible on the line.
Rate lock	The rate used is stamped on each line with its source, so the bill is reproducible for ever.
Sale by weight	Chains, coins and loose goods billed from the scale against a lot, without a tag.
Old-gold exchange	Old items taken in on the same bill; the credit comes off the total and a linked purchase document is created.
Discount & price override	Amount or percentage with a reason; past your threshold it needs an approval before the bill can be confirmed.
Multi-tender	Cash, card, UPI or QR, bank transfer, cheque, customer advance, metal credit, scheme redemption and gift voucher, with part payment and balance due.
Estimate / quotation	A validity-dated quote that converts to a sale without re-keying.
Salesperson on the bill	Attribution per bill and per line, feeding performance and commission.
Hold & resume	Park a bill and pick it up on any counter in the same branch.
Return, credit note, exchange	Sales return with tax reversal, piece-for-piece exchange, credit note PDF.
Customer display	A second screen facing the customer showing the line build-up as it happens.
Day-end close	Cash register open and close, denomination count, variance and a Z-report per branch.
Custom / advance order	An order for something not in stock, linked to a karigar job.
Layaway	Reserve a piece against a deposit with an instalment schedule, reminders and a forfeiture rule.
Gift vouchers	Issue, redeem as a tender, track balance and expiry, and report the outstanding liability.
Warranty & care plans	Sold per item with a term and price, with a claims log.
Fix / unfix	Sell or buy at an unfixed rate and fix it later — the wholesale and Gulf pattern.
Offline counter	Keep billing through an outage and sync when the line comes back.

B · Invoicing & tax

Documents that survive an audit

One country pack per store. India → UAE →

Feature	Detail
India GST invoice	HSN 7113 summary, 3% on the article and 5% on separately billed making, CGST/SGST against IGST from branch state and place of supply, rounding, HUID per line.
UAE VAT invoice	5% with your TRN, fils rounding, and the simplified form below AED 10,000.
Invoice templates	Per store and per branch — logo, terms, bank details and a UPI QR.
PAN & cash rules	PAN captured above the threshold, a Section 269ST warning before a cash receipt breaches the limit, and a KYC-required flag.
e-Invoice IRN	IRN and signed QR through a GSP, retry with backoff, manual retry, and cancellation within the 24-hour window.
TDS engine	194Q on qualifying purchases, 194C and 194J on karigar and service payments, financial-year running totals per deductee, a 26Q-shaped report and a certificate register.
UAE reverse charge	B2B precious-metal supplies between VAT registrants under Cabinet Decision 127/2024.
Bilingual UAE documents	Arabic and English on the same tax invoice, right-to-left across the screen too.
Credit & debit notes	With tax reversal, and input tax captured on the purchase side.

C · Catalogue & tagging

Knowing what a piece is

Masters and tags. Tagging in depth →

Feature	Detail
Metal & purity master	Fineness in parts per thousand with the karat label people actually say — 24K 999, 22K 916, 18K 750, 14K 585, silver 925 and 999 — plus a tolerance.
Category & collection	Category, sub-category, design and collection, each carrying its HSN or VAT code and default making and wastage.
Charge templates	Making per gram, as a percentage of metal value or fixed per piece; wastage, stone, hallmarking, polishing and certification, each with its tax applicability.
Piece item	Tag number, gross, net and stone weight, pieces, making basis, wastage, stone summary, HUID, hallmarking centre, images, cost, karigar, purchase reference, branch and counter.
Lot item	Chains by weight, coins and loose stones tracked as a weight-based lot rather than a tag.
Catalogue blotter	Filter by metal, purity, category, weight band, branch, counter and status; sort, paginate, choose columns, and read summary cards for pieces, gross, net, fine weight and value at today's rate.
Tag printing	Template designer, bulk print, reprint with a reason recorded, browser printing on any label printer.
HUID	Six-character validation, uniqueness across your stock, BIS-registered flag, enforced when the country pack requires it.
Scan-to-open	Scan a tag or HUID anywhere in the application to jump straight to that piece.
Bulk import & export	Items with jewellery fields, customers, vendors, rates and purities from CSV or XLSX, with a dry run and a validation report before anything is written.
Sizes	Ring and bangle size master with IN, US and UK conversion, a size guide, and the size held on the item.
Diamond & stone lines	Per-piece 4C detail — carat, count, cut, colour, clarity — with certificate number and lab, and per-carat rate bands.
Design variants & sets	A design with variants across size, metal and purity; sets built from component pieces; made-to-order stock priced live.
Certificate register	Certificates attached as PDFs with a GIA or IGI report verification lookup.

D · Stock

Where every gram is

Feature	Detail
Stock ledger	Pieces move through a state machine — in stock, on approval, in transit, reserved, sold, returned, melted, lost — beside weight lots, over an append-only movement log. Every row carries its branch.
Location hierarchy	Branch, then counter, tray and vault, each with a custodian.
Stock listing & valuation	By branch, counter or tray with karat-wise and category-wise summaries, valued at today's rate or any past rate.
Tag movement history	Everywhere a piece has been and everything done to it, on the piece itself.
Adjustments	With a reason code and an approval before they post.
Physical verification	Count by scanning; whatever is not scanned is flagged missing, variance is reviewed and then posted as adjustments.
Ageing & dead stock	How long a piece has sat, what is slow, what has not moved at all.
Scrap lots	From buyback and broken pieces, weight-tracked to the refinery.
Reservation	Hold a piece for a customer with an expiry.

E · Transfers & approval memo

Moving stock between branches

Feature	Detail
Branch-to-branch transfer	Pick, approve, dispatch with a challan PDF, in-transit, then receive with per-piece confirmation and discrepancy handling. The only document that crosses a branch boundary.
Counter and tray move	Move custody within a branch by scanning.
Transfer request	A branch asks; head office or the vault fulfils.
Approval memo (jangad)	Goods out on approval with an expiry, returned or converted to a sale, with an outstanding report.
Vendor consignment	Sale-or-return stock held on a supplier's behalf, kept out of your own valuation.

F · Purchase

Buying finished goods

Feature	Detail
Purchase	By piece or by weight, with making charge, vendor rate or metal to be settled, input GST or VAT, landed cost and a TDS flag.
Receipt to stock	Mint tags in bulk from the receipt, print the labels and put the pieces to a counter or the vault in one pass.
Purchase orders	Orders by design, weight or quantity, receipt against the order with partial and over-receipt rules, reorder points and low-stock alerts for untagged goods and supplies, and vendor catalogue import.
Purchase return	With a debit note and the input tax reversed.
Vendor metal account	Grams owed to or held for a supplier, with a statement.
Unfixed purchase	Take the goods now, fix the metal rate later.

G · Old gold, melt & assay

Metal coming back in

Old gold in depth →

Feature	Detail
Intake	Customer, items with description and count, gross, stone and net weight, declared purity, hallmark type and photographs — with a printed receipt.
Testing	XRF, touchstone or karat meter; tested fineness per item or per lot, recorded manually at first and captured directly from the instrument later.
Valuation	Fine weight × buy rate, less deduction and charges, with tax on the charges — and a reverse solve that answers "what does this take off the new bill?".
Settlement	Cash, bank, metal credit, exchange against a sale or a mix, with TDS where it applies and a voucher PDF.
Instrument capture	XRF and scale readings signed and attached to the lot rather than typed from memory.
Melt & fire assay	Melt batches with loss percentage and fine weight per lot.
Disposition	Re-tag and resell as-is, melt into a scrap lot, or run a refinery consignment through its full lifecycle.
Policies & register	Reversal approval, a post-settlement edit window, and an old-gold register report.

H · Savings schemes

Gold schemes and chits

Schemes in depth →

Feature	Detail
Scheme plans	11+1, 10+1, amount-based or weight-based, with bonus, tenure, grace period and a closure penalty.
Enrolment & passbook	Enrol at the counter, take instalments there, and give the customer a digital passbook with reminders.
Maturity & redemption	Bonus applied at maturity, redemption as a tender on a bill, and premature closure with the penalty rule.
Collections & liability	What has come in, what matures when, and what you owe in metal or money.

I · Customers

Remembering people

Feature	Detail
Customer master	KYC that matches the country — PAN, Aadhaar last four and GSTIN, or Emirates ID and TRN — plus state or emirate, pricing category and a buyback deduction override.
Advances & cash account	Money taken before a sale, held against the customer and used as a tender.
Customer 360	Every bill, repair, scheme, exchange and payment on one page.
Metal account	Grams held for or owed to a customer, with a statement.
Reminders & campaigns	Birthday and anniversary messages, scheme reminders and campaigns over WhatsApp, SMS or email.
Loyalty	Points, tiers, coupons and personalised offers.
Preferences & wish list	Ring and bangle size, preferred metal, stone and style, notes, wish list and buying-intent flags.
Leads & appointments	Capture from a form, WhatsApp or a walk-in enquiry; qualify, set follow-up tasks, book an appointment, and report the lead-to-visit-to-sale funnel.
Wholesale & B2B	Price lists per customer category, B2B tax invoices, credit terms, outstanding and statements.
Privacy tools	Export or erase a customer's data on request, with retention policies.

J · Repairs & karigars

The workshop

Workshop in depth →

Feature	Detail
Karigar issue & receive	Metal issued to a goldsmith and received back, with a wastage cap, labour charge and TDS under 194C.
Repair & job orders	Intake, karigar assignment, charges, delivery and billing.
Customer-metal jobs	Work on the customer's own gold with wastage accountability against their metal.
Repair operations	Job templates, technician assignment, a labour service catalogue with cost, price and margin, parts and findings consumed from stock, stage-based WhatsApp or SMS updates, split tickets and job-envelope printing.
Appraisals	A customer-facing valuation certificate for insurance, with photographs, stone detail and replacement value at today's rate; and a trade-in evaluation letter.

K · Reports & dashboards

Knowing how the day went

Reporting in depth →

Feature	Detail
Dashboard	Per branch and consolidated for head-office roles: today's sales, pieces, gold sold, old gold bought, tenders, stock value and the rate board.
Sales reporting	Sales register, day book, tender summary and salesperson performance.
Stock reporting	Karat-wise, category-wise and counter-wise, with valuation and ageing.
Exports	Every blotter and report to CSV, XLSX or PDF.
GST & TDS reports	GSTR-1 shaped sales summary, HSN summary, reverse-charge liability, e-invoice pending and a 26Q-shaped TDS report.
UAE VAT reports	Return summary and an FTA audit file.
Old-gold reports	Old-gold register, buyback by metal and refinery consignment status.
Targets & commissions	Salesperson targets, commission per sale, per category or by slab, incentive schemes, time clock and shift reconciliation.
Scheduling & comparison	Email a report on a schedule, compare period over period, margin by category and branch, multi-year history.
Activity alerts	Large discount, price override, stock adjustment, tag reprint, a piece marked lost, after-hours activity or a buyback above a threshold — as a notification and as a monitoring report.
Accounting export	Tally XML, a Business Central push, and a generic ledger-mapped export for Zoho Books or QuickBooks.

L · Platform

The parts you should never have to think about

Security in depth →

Feature	Detail
Separation between shops	Your data is invisible to every other shop using JewellerGen, enforced in four independent places rather than trusted to one.
Branch separation	Staff see only the branches they are allocated to, checked on every request. No allocation means no access, never all access.
Roles & permissions	Owner, manager, salesperson, cashier, valuer, stock keeper and accountant out of the box, and a permission registry you can cut finer.
Approvals	Rules, steps, delegation and escalation, with a my-approvals queue.
Audit	A change log and a status-history log, with a history panel on every document.
Notifications	Email, SMS, WhatsApp, in-app and web push, with templates, rules, per-user preferences and a delivery log.
Custom fields & documents	Your own fields on the records that need them, and encrypted document attachments.
Three languages	English, Hindi and Arabic, with right-to-left layout and no untranslated string able to reach a screen.
Interface logs	Every external call — e-invoice, WhatsApp, courier, payment — logged one row per attempt.

M · Hardware

What sits on the counter

Barcode scanner

Any keyboard-wedge scanner works, everywhere a tag can be typed.

Label printer

Browser printing from day one; direct ZPL and TSPL later.

Weighing scale

Read over the browser's serial connection or USB HID.

XRF & karat meter

Readings captured against the buyback lot they belong to.

Customer display

A second screen showing the bill as it is built.

UPI dynamic QR

A payable QR for the exact amount, on screen and on the invoice.

Everything JewellerGen does